Politica de rambursare

1. Refund Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a refund under the following conditions:

  • The refund request is made within 14 days from the date of purchase
  • The product is unused and in original, saleable condition
  • All packaging, tags, and materials are intact and undamaged
  • The item has not been washed, worn, or altered in any way
  • A valid proof of purchase (order number or receipt) is provided

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Items showing signs of wear, damage, or use
  • Final sale or clearance items (if marked as such)
  • Custom, personalized, or made-to-order products
  • Items purchased during special promotions or sales (unless otherwise stated)
  • Intimate apparel, swimwear, or undergarments that have been tried on
  • Products with security seals or tags that have been removed or damaged

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at suport@maria-bucuresti.ro with your order number
  2. Provide a clear description of the reason for your refund request
  3. Include photos of the product and packaging if requested
  4. Wait for our response with return shipping instructions
  5. Ship the item back to us in its original condition

Important: You must contact us before returning any items. Unauthorized returns may not be processed.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error (damaged item, wrong product sent, etc.)
  • We strongly recommend using a tracked shipping method
  • Please keep your shipping receipt and tracking number for your records
  • Once we receive and inspect your return, we will process your refund

5. Refund Processing Timeline

  • Upon approval of your refund request, you will receive return shipping instructions
  • Processing time begins once we receive your returned item at our facility
  • Refunds are typically processed within 5-10 business days after we receive and inspect the returned item
  • The refund will be credited to your original payment method
  • Please allow additional time for your bank or payment processor to credit your account (typically 3-5 business days)

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at suport@maria-bucuresti.ro with photos of the damage or defect.

  • We will provide a replacement or full refund at no cost to you, including return shipping
  • You must report damage within 7 days of receiving your order
  • Our team will assess the situation and provide you with the best solution

7. Exceptions and Special Cases

The following situations may have different refund policies:

  • Sales during promotional periods may have restricted return windows
  • Seasonal or limited-edition items may have different refund terms
  • International orders may have additional customs or duties that cannot be refunded

8. Contact Us

If you have any questions about our refund policy or need to initiate a return, please reach out:

Email: suport@maria-bucuresti.ro
Response Time: We aim to respond within 24-48 hours

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes your acceptance of the updated policy.

This website is operated by Logos Ecom LLC

Contact: suport@maria-bucuresti.ro