Politica de expediere

Shipping Policy

Last Updated: 2026

1. Introduction

This Shipping Policy outlines how Logos Ecom LLC processes, packages, and delivers orders. Please read this policy carefully to understand our shipping practices, timeframes, and terms.

This website is operated by Logos Ecom LLC

Contact: suport@maria-bucuresti.ro

2. Order Processing

2.1 Processing Time

Orders are processed during business days (Monday to Friday) within the following timeframes:

• Standard Orders: 1-2 business days
• Weekends and Holidays: Orders placed on weekends or holidays will be processed on the next business day
• High-Volume Periods: During sales or holidays, processing may take up to 3 business days

2.2 Order Confirmation

You will receive an order confirmation email immediately after placing your order. This confirms that we have received your order but does not indicate that it has been processed.

2.3 Shipment Notification

Once your order has been processed and shipped, you will receive a shipping notification email containing:

• Tracking number
• Carrier information
• Estimated delivery date
• Link to track your package

3. Shipping Methods and Timeframes

We offer various shipping methods depending on your location. Delivery times are estimates and are not guaranteed.

3.1 Domestic Shipping (Romania)

3.2 European Shipping

3.3 International Shipping

Note: International shipping times may be affected by customs clearance and vary by carrier.

4. Shipping Carriers

We partner with the following carriers to deliver your orders:

• DPD - Domestic and European deliveries
• GLS - Domestic and European deliveries
• DHL - International deliveries
• PostNord - Nordic region deliveries
• Other Partners - Depending on destination and availability

Carrier selection is made automatically based on destination, package weight, and availability.

5. Shipping Costs

5.1 Shipping Fees

Shipping costs are calculated at checkout based on:

• Order destination
• Shipping method selected
• Total order weight
• Package dimensions

5.2 Free Shipping

Free shipping may be offered for:

• Orders above a specified amount (varies by destination)
• Promotional periods or special offers
• Specific product categories

Details will be displayed at checkout.

5.3 Shipping Cost Display

All shipping costs are clearly displayed before you complete your purchase. You have the option to change your shipping method or destination address before finalizing your order.

6. Shipping Restrictions

We do not ship to:

• Certain remote or isolated areas
• Countries or regions with import restrictions
• Addresses without complete postal information
• PO boxes (for certain carriers)

If your address is in a restricted area, we will contact you to arrange alternative delivery options.

6.1 Hazardous Materials

Some products may be classified as hazardous materials and cannot be shipped via certain methods or to certain destinations. We will notify you if your order contains such items.

7. Addressing Requirements

7.1 Accurate Addresses

You are responsible for providing accurate and complete shipping information:

• Full name
• Street address
• City and postal code
• Country
• Contact phone number (for carrier communication)

Incorrect addresses may result in failed delivery or delays.

7.2 Address Changes

You may request to change your shipping address within 24 hours of placing your order. After this period, the order may have already been shipped and address changes cannot be made.

To request an address change, contact us immediately at suport@maria-bucuresti.ro.

8. Tracking Your Order

8.1 Tracking Number

You will receive a tracking number via email once your order ships. Use this number to:

• Track your package in real-time
• Estimate delivery date
• Receive delivery notifications
• Report issues with the carrier

8.2 Tracking Updates

Carrier tracking systems are updated regularly but may have delays. If your tracking shows no updates for 48 hours, contact the carrier or us at suport@maria-bucuresti.ro.

8.3 Delayed Tracking

Packages may not appear in the tracking system immediately. Allow up to 24 hours for tracking information to become available.

9. Delivery and Receipt

9.1 Signature Requirements

Some carriers may require a signature upon delivery. You must be available to sign or provide authorization for the package to be left at the address.

9.2 Delivery Attempts

Carriers typically make 1-3 delivery attempts. If you are not available:

• The carrier will leave a notice
• You may arrange alternative delivery through the carrier
• Contact the carrier using your tracking number

9.3 Delivery Confirmation

Once delivered, the carrier will mark the package as delivered in the tracking system. This serves as proof of delivery.

10. International Shipping and Customs

10.1 Customs Clearance

International orders are subject to customs inspection and clearance. This may cause delays beyond our control.

Expected additional delays: 2-7 business days depending on destination

10.2 Customs Duties and Taxes

For international shipments, customers may be responsible for:

• Import duties
• VAT (Value Added Tax)
• Customs processing fees
• Local consumption taxes

These charges are determined by your country's customs authorities and are not included in the order price. You are responsible for paying these fees if required.

10.3 Customs Documentation

We provide accurate customs documentation with all international shipments. This helps expedite customs clearance.

10.4 Refused Shipments

If customs refuses entry or you refuse a shipment:

• The package will be returned to us
• Return shipping costs will be deducted from any refund
• We will contact you regarding the return

11. Risk of Loss

11.1 Transfer of Risk

Risk of loss transfers to you upon handover to the carrier, even if you have not yet received the package.

11.2 Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

1. Do not accept the package if visibly damaged (if possible)
2. Contact us immediately at suport@maria-bucuresti.ro with:
   • Photos of the damage
   • Tracking number
   • Carrier name
3. We will file a claim with the carrier and work toward a resolution
4. We may request the damaged package be returned for inspection

We will either send a replacement or issue a refund after the carrier settles the claim.

12. Exceptional Delivery Circumstances

12.1 Force Majeure

We are not responsible for delays caused by:

• Natural disasters
• Extreme weather conditions
• War, terrorism, or civil unrest
• Carrier strikes or service disruptions
• Pandemic or health emergencies
• Government actions or restrictions

In such cases, we will update you with revised delivery estimates as soon as possible.

12.2 Carrier Service Disruptions

If a carrier experiences service disruptions, we may switch carriers or provide alternative shipping methods.

13. Delayed Shipments

13.1 Shipping Delays

While we strive to meet estimated delivery dates, delays may occur due to:

• High order volume
• Customs clearance (international)
• Carrier delays
• Weather or natural disasters
• Incomplete address information

13.2 Extended Delays

If your package is delayed beyond the stated timeframe:

1. Check the tracking number for updates
2. Contact the carrier using your tracking number
3. If delays exceed 7 business days beyond the estimated date, contact us at suport@maria-bucuresti.ro

We will investigate and work with the carrier to resolve the issue.

14. Special Requests

14.1 Delivery Instructions

At checkout or via email, you may provide special instructions such as:

• Leave at door/safe place
• Require signature
• Specific delivery time window
• Special handling requirements

We will communicate these to the carrier, but cannot guarantee they will be followed. The carrier has final discretion.

14.2 Holiday Shipping

During holidays, delivery times may be extended. Plan accordingly and allow additional time for delivery.

15. Signature and Proof of Delivery

15.1 Signature Requirements

Some shipments require signatures for security. If you are unavailable:

• The carrier will leave a delivery notice
• Contact the carrier to reschedule delivery
• You may arrange for alternative recipient with carrier authorization

15.2 Proof of Delivery

The tracking system and carrier notification constitute proof of delivery. Take screenshots or save emails for your records.

16. Multiple Shipments

If your order is too large to ship in one package, it may be split into multiple shipments:

• You will receive multiple tracking numbers
• Shipments may arrive on different dates
• All items will be from the same order
• Contact us if you do not receive all items within 14 days

17. Returns Shipping

For information about return shipping, please refer to our Refund Policy.

Return shipping is handled according to the refund eligibility criteria outlined in that policy.

18. Undeliverable Packages

18.1 Return to Sender

If a package is undeliverable due to:

• Incorrect address provided
• Recipient refusal
• Repeated failed delivery attempts
• Address no longer valid

The package will be returned to us at no cost to the customer.

18.2 Refund for Undeliverable Packages

Once an undeliverable package is returned to us:

• We will contact you regarding the issue
• Original shipping costs are non-refundable
• Return shipping costs will be deducted from any refund
• You may request reshipment to a correct address (additional shipping fees apply)

19. Eco-Friendly Shipping

We are committed to sustainable shipping practices:

• Using eco-friendly packaging materials where possible
• Optimizing routes to reduce carbon footprint
• Partnering with carriers who prioritize sustainability
• Encouraging customers to consolidate shipments

20. Insurance

20.1 Package Insurance

Standard shipping includes basic carrier liability. For high-value items, optional insurance may be available:

• Contact us at suport@maria-bucuresti.ro for insurance options
• Additional insurance fees apply
• Insured items are eligible for full replacement or refund if lost or damaged

21. Contact and Support

For shipping inquiries or issues:

This website is operated by Logos Ecom LLC

Email: suport@maria-bucuresti.ro

Available: Monday to Friday, 9:00 AM - 6:00 PM (Local Time)

Response Time: We aim to respond within 24-48 hours

22. Policy Changes

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of updated policies.

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Last Updated: 2026

This website is operated by Logos Ecom LLC

Contact: suport@maria-bucuresti.ro